Q. I want to go on holiday, but I have no idea where I should go. Can the Members Services Department help me?

Yes. Our Members Services Officers will happily assist you in making your destination choice. They can provide you with expert advice on where to go and tailor your holiday to your needs.

Q. I would like to contact Interval International myself. Am I allowed to do that?

Yes. As a member of Interval International, you are entitled to contact them directly. Please remember to have your membership number ready before you make the phone call. The staff at Interval International are multi lingual and able to give you an instant response to your queries.

Q. What is a Five-Star Resort?

A Five-Star Resort is the most desirable rating appointed to a resort in the Interval International system. Absolute Private Residence has been awarded with a five star rating from Interval International.

Q. How can I be sure the standard of the resort will be maintained?

The maintenance fee is an annual charge, based on the size of the apartment that you have purchased, that goes towards the upkeep of accommodation and general facilities of the resort. On average, you can expect this fee to increase by about 3-5% annually.

Q. I would like to transfer my vacation right ownership to my friend. What should I do?

You should fill out the transfer form, which is at the back of your vacation right ownership certificate. Both you and your friend will need to sign this form. You can then pass this to your Customer Relations Officer, who will process this for you. Any transfer fees should be borne by the party wishing to make the transfer. Alternatively, you can book an appointment with your Customer Relations Officer and they will assist you with filling out the form and ensure the completion of the transfer.

Q. Can I give my week to my friends and family to use?

Yes! Absolutely! If you do not travel together with them, you will need to purchase a Guest certificate. One guest certificate is needed per unit.

Q. What does the trustee do?

Please refer to the Trustee page in this booklet. A clear explanation of what your trustee does is listed.

Q. What is a Floating Week?

A floating week is a week that may be used anytime during the year based upon a resort's availability. It means that your week isn't fixed.

Q. What Does it Mean to Space bank a Week?

Space banking means to "deposit" your vacation right (i.e., your week) with Interval International to be saved for use at a later time. You may space bank a week for later use at your home resort or any other resort affiliated with the exchange company.

Q. Can you guarantee that I can book my holiday during peak periods?

Due to the growing popularity of vacation ownership, it is recommended that you book as far in advance as possible, and at least a year in advance if you plan to visit a popular resort or destination area during peak season. Out of season, there is less pressure, but even so, you should make your reservation at least six months in advance. Generally the more notice you give, the better chance of successfully booking your first choice.

Q. I want to holiday with more people than the size of my apartment can accommodate, what can I do?

You can call up our Members Services Hotline to request a rental week. Rental weeks are subject to the chosen resorts availability, so it is recommended that you book as far in advance as possible. You can also advance your week forward and combine the two weeks to be used at the same time.

Q. Can I purchase air tickets from you?

Yes. Our Members Services Officers will source air tickets to match your needs. Naturally, you are not obliged to purchase air tickets from us and can hunt around for air tickets from any Travel Agencies.

Q. I need help with my entry visa, can you help me with this?

Yes. Our Members Services Officers can assist you with applications for visas. Naturally, it is up to the relevant embassies whether they issue visas or not. All related fees are borne by the applicant.

Q. What happens if I change my mind and I wish to cancel my purchase?

Please refer to your Purchase Agreement and Declaration. As stated clearly, the agreement is non cancelable and non refundable. At the time of purchase, you made a conscious decision to be a vacation right owner. You are legally bound to this agreement and should fulfill your contractual obligations. However, once you have fully paid for your vacation right ownership, you are entitled to sell it, transfer it or bequeath it. Absolute Private Residence Club does not operate any resale programs, but your designated Customer Relations Officer will gladly assist you with this procedure.